Visitor Services Representative
The Visitor Services Representative will work part-time at the Museum’s admissions desks, processing admissions to the Museum, and will be responsible for ensuring that Museum guests have a comfortable and enjoyable experience during their visit. The Visitor Services Representative will see that all Museum visitors experience high levels of customer service and encounter a welcoming and helpful atmosphere. The Visitor Services Representative will act as a ‘concierge’, answering questions, using the ticketing system to process admission and membership sales, and will provide assistance to visitors as needed, and will recognize and anticipate their needs, wants and expectations.
Qualifications Candidates must posses a high school diploma. Prior customer service skills in a cultural environment are desired but not required. Very strong interpersonal skills and oral communication skills are essential. The ability to provide exceptional customer service is critical to the position. This person must be able to work flexible schedules, and evening and weekend work may be required.
Posted June 12, 2015
Administrative Assistant for Membership and Annual Giving
This full-time position is a critical position within the Penn Museum’s Membership and Annual Giving Office, with responsibility for entering gifts into the Altru database and preparing gift transmittals for the University to ensure accurate and timely processing; preparing and mailing gift acknowledgments; updating and maintaining records, and running and exporting lists within the Altru database. The position will also be the primary liaison with the Museum’s Visitor Services staff in overseeing front line membership sales and services. Other duties, as they arise, may include supporting the Office in staffing membership events on occasional weekends and evenings; assistance with onsite and phone sales, bulk and renewal mailings, and mail merges; responding to email, mail, and phone enquires; filing, and answering phones.
Qualifications HS graduate required, BA/BS preferred, plus a minimum of 1-2 years of experience or an equivalent combination of education and experience. Must be organized, detail-oriented, and must have excellent customer service skills; background in membership or development helpful. Excellent communication, professionalism and interpersonal skills required. Strong computer literacy including mail merge, spreadsheet management, and high proficiency in database entry and reporting required; knowledge of Blackbaud’s web-based Altru software a major advantage; in the absence of Altru knowledge, experience with Blackbaud’s Raiser’s Edge strongly desired. Occasional evening and weekend work, travel and valid driver’s license required.
Posted July 8, 2015
For undergraduate and graduate students, and recent graduates interested in the Summer Internship Program, please visit our Internship page.
The University of Pennsylvania is an affirmative action / equal opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, creed, national or ethnic origin, citizenship status, age, disability, veteran status, or any other characteristic protected by law.
For those interested in volunteering at the Penn Museum, please visit our Volunteer page.
Since 1887, the Museum has depended on volunteer help for many of its projects and much of its development. Today, more than 200 volunteers participate regularly, making important contributions to the Museum. Some volunteers come in daily, and many have served for 20 or more years!
If you are interested in volunteering at the Penn Museum, please review the volunteer opportunities listed below and then submit an application for a specific opportunity. Applications will only be considered for these opportunities. For most volunteer positions the only requirement is an interest in archaeology, anthropology, and world cultures, a love of learning, and a willingness to make a regular time commitment, usually two to four hours, one or two days per week.
Volunteers may request VIP parking passes. They receive a 10% discount on purchases made in the Museum's shops and cafe. Volunteers are also encouraged to join the Museum as members, and new volunteers receive a 10% discount on individual or family memberships.