Visitor Services Representative
The Visitor Services Representative will work part-time at the Museum’s admissions desks, processing admissions to the Museum, and will be responsible for ensuring that Museum guests have a comfortable and enjoyable experience during their visit. The Visitor Services Representative will see that all Museum visitors experience high levels of customer service and encounter a welcoming and helpful atmosphere. The Visitor Services Representative will act as a ‘concierge’, answering questions, using the ticketing system to process admission and membership sales, and will provide assistance to visitors as needed, and will recognize and anticipate their needs, wants and expectations.
Qualifications Candidates must posses a high school diploma. Prior customer service skills in a cultural environment are desired but not required. Very strong interpersonal skills and oral communication skills are essential. The ability to provide exceptional customer service is critical to the position. This person must be able to work flexible schedules, and evening and weekend work may be required.
Posted June 12, 2015
For undergraduate and graduate students, and recent graduates interested in the Summer Internship Program, please visit our Internship page.
The University of Pennsylvania is an affirmative action / equal opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, creed, national or ethnic origin, citizenship status, age, disability, veteran status, or any other characteristic protected by law.
For those interested in volunteering at the Penn Museum, please visit our Volunteer page.
Since 1887, the Museum has depended on volunteer help for many of its projects and much of its development. Today, more than 200 volunteers participate regularly, making important contributions to the Museum. Some volunteers come in daily, and many have served for 20 or more years!
If you are interested in volunteering at the Penn Museum, please review the volunteer opportunities listed below and then submit an application for a specific opportunity. Applications will only be considered for these opportunities. For most volunteer positions the only requirement is an interest in archaeology, anthropology, and world cultures, a love of learning, and a willingness to make a regular time commitment, usually two to four hours, one or two days per week.
Volunteers may request VIP parking passes. They receive a 10% discount on purchases made in the Museum's shops and cafe. Volunteers are also encouraged to join the Museum as members, and new volunteers receive a 10% discount on individual or family memberships.
Description: The African Section of the Penn Museum houses over 20,000 objects from all regions on the continent. Images of some of the collection can be seen via the online collections database, but there is still more work to be done. As a result, the African Section is looking for a qualified volunteer to photograph a group of 2,000 objects, edit the resulting images, add them to the Museum database, and help to improve the object record information which, along with the images, are an important component of the Museum’s presence on the Web.
Required Training: A candidate for this project will be given training in using KE Emu, the Museum’s collections management software, and in safe object handling (a session taught by a member of the Museum’s Conservation Department).
Qualifications: The candidates should be comfortable using a SLR camera, photo editing software and, ideally, have experience in photographing three-dimensional objects.
Time Commitment: A commitment of about ten hours a week is desirable and candidates should be available on Wednesdays or Thursdays between the hours of 10:00am and 4:00pm. The position will begin in August 2015.