Visitor Services Representative
The Visitor Services Representative will work part-time at the Museum’s admissions desks, processing admissions to the Museum, and will be responsible for ensuring that Museum guests have a comfortable and enjoyable experience during their visit. The Visitor Services Representative will see that all Museum visitors experience high levels of customer service and encounter a welcoming and helpful atmosphere. The Visitor Services Representative will act as a ‘concierge’, answering questions, using the ticketing system to process admission and membership sales, and will provide assistance to visitors as needed, and will recognize and anticipate their needs, wants and expectations.
Qualifications Candidates must posses a high school diploma. Prior customer service skills in a cultural environment are desired but not required. Very strong interpersonal skills and oral communication skills are essential. The ability to provide exceptional customer service is critical to the position. This person must be able to work flexible schedules, and evening and weekend work may be required.
Posted March 31, 2015
The Exhibition Designer is responsible for establishing and implementing the overall environment for temporary exhibitions and displays for the Museum, including all 3D concept sketches, color renderings, final digital renderings, construction documentation, lighting design, and multimedia direction.. The Exhibition Designer will create and maintain schedules for the design phases of exhibition planning, creates agendas for and runs all design meetings for exhibitions. This position will establish and maintain relationships with outside vendors and independent contractors, liaise with collections managers, curators, content experts, preparators, conservators, registrars, and other stakeholders to ensure clear communications throughout the process. This position, along with the Interpretive Planner, will establish and maintain the budgets for exhibition projects, and will be required to mentor undergraduate and graduate students on a regular basis.
Qualifications Bachelors Degree in Exhibition, Theatrical, Industrial, or other fine arts field, Masters preferred, and 3-5 years experience creating museum exhibitions is required. Experience in working with material culture and objects is preferred. Demonstrated ability to design two and three dimensional exhibition elements is essential, as is the ability to work in highly collaborative, team-based situations. Proven clear communication efficiencies is required. Ability to work in multiple platforms, including Vectorworks, Sketch Up, Adobe Illustrator, Photoshop, InDesign, Microsoft Word, Excel, Powerpoint, Filemaker Pro, and collections database software, as well as project management software such as Box, Basekamp, and Fast Track scheduling is required. A working knowledge of materials and production methods used to create environments is needed. Strong copy editing skills, and experience working with students are a plus.
Posted April 30, 2015
Penn Museum Chinese Summer Program Manager
Reporting to the Director of Learning Programs, the Chinese Summer Program Manager acts as a liaison and project manager for the JESIE Chinese Summer Program, a pilot program of the Penn Museum that provides an overview of Museum Studies functions for 40 Chinese undergraduate students. Essential duties include, but are not limited to: (1) daily oversight of Chinese Summer Program functions during the span of the program from July 20 – August 14; (2) communications between presenting faculty and staff of the Museum, LPS, and key program overseers (Director of Learning Programs, Deputy Director; (3) scheduling and negotiations between outside museums and cultural institutions, such as the Van Pelt Library, ICA, Mutter Museum, Philadelphia Museum of Art, and more; (4) finalizing class information for the program and the logistics necessary for these classes, including technological needs, bussing/transportation, classroom set-up, handouts, grading, language concerns, group interactivity, and more; (5) overseeing a Chinese Program graduate intern; and (6) helping to plan the culminating program event. This temporary position is from June 1 - September 30, 2015, with varying hours throughout the time. The candidate must be able to accompany the students from 8:30 - 5:30, Monday through Friday, from July 20 - August 14, the span of the program. The Chinese Summer Program Manager’s schedule prior to and after the program is flexible but must include onsite office hours during business days/times.
Qualifications High School diploma required, BA/BS preferred plus two to three years of experience or an equivalent combination of education and experience. Knowledge of the Penn Museum and basic facets of Museum Studies education is highly desired. Must be organized, detail-oriented, and have excellent customer service skills. Background in an educational or museum setting helpful. Excellent communication and interpersonal skills are required. Ability to work well under pressure, public speaking skills useful. Computer literate with high proficiency in MS Office desired. Ability to speak Mandarin not necessary but desirable.
Posted May 18, 2015
For undergraduate and graduate students, and recent graduates interested in the Summer Internship Program, please visit our Internship page.
The University of Pennsylvania is an affirmative action / equal opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, creed, national or ethnic origin, citizenship status, age, disability, veteran status, or any other characteristic protected by law.
For those interested in volunteering at the Penn Museum, please visit our Volunteer page.
Since 1887, the Museum has depended on volunteer help for many of its projects and much of its development. Today, more than 200 volunteers participate regularly, making important contributions to the Museum. Some volunteers come in daily, and many have served for 20 or more years!
If you are interested in volunteering at the Penn Museum, please review the volunteer opportunities listed below and then submit an application for a specific opportunity. Applications will only be considered for these opportunities. For most volunteer positions the only requirement is an interest in archaeology, anthropology, and world cultures, a love of learning, and a willingness to make a regular time commitment, usually two to four hours, one or two days per week.
Volunteers may request VIP parking passes. They receive a 10% discount on purchases made in the Museum's shops and cafe. Volunteers are also encouraged to join the Museum as members, and new volunteers receive a 10% discount on individual or family memberships.
Description: The African Section of the Penn Museum houses over 20,000 objects from all regions on the continent. Images of some of the collection can be seen via the online collections database, but there is still more work to be done. As a result, the African Section is looking for a qualified volunteer to photograph a group of 2,000 objects, edit the resulting images, add them to the Museum database, and help to improve the object record information which, along with the images, are an important component of the Museum’s presence on the Web.
Required Training: A candidate for this project will be given training in using KE Emu, the Museum’s collections management software, and in safe object handling (a session taught by a member of the Museum’s Conservation Department).
Qualifications: The candidates should be comfortable using a SLR camera, photo editing software and, ideally, have experience in photographing three-dimensional objects.
Time Commitment: A commitment of about ten hours a week is desirable and candidates should be available on Wednesdays or Thursdays between the hours of 10:00am and 4:00pm. The position will begin in August 2015.
Description: Docents lead gallery tours on behalf of the Penn Museum. Tours last 50 minutes, and focus on one of the cultures highlighted in the Museum’s galleries. The content for these tours is developed in consultation with the Guide Program Manager, lead gallery docent, as well as curatorial sections. Most tours are for school-aged children, with occasional private tours for families and adults.
Required Training: Training for the docent program is quite rigorous. Before joining the museum’s docent program, applicants will be interviewed by Learning Programs staff. Following a successful interview, perspective docents will accompany several docent tours. After selecting a gallery to focus on, the perspective docent will be given a reading list with background on the collection in that gallery. New docents must also complete a 12-hour training course focusing on educational best practices for leading tours. After developing a 50-minute tour, perspective docents will demonstrate the tour for other docents and the Guide Program Manager. Successful completion of training, and readiness to lead tours, is based on approval by the Guide Program Manager.
Qualifications: Docent volunteers must have at least 1 year of educational experience. This can include working in a classroom. Less formal experiences, such as working as a summer camp counselor, or tutor may also be considered. Docents must be over 18 years of age.
Requirements: Docents are required to purchase a membership to the Penn Museum. This will keep them informed on all upcoming museum events. They are also required to offer one day a week to be free to lead tours, as well as leading up to two weekend tours per semester. In addition to this availability, docents are required to attend a monthly meeting, the first Monday of every month. Finally, docents must undergo a background check for clearances on child abuse and criminal activity.